onCue has been tested on:
- Windows 95, 98 & NT4 with IE4 or Netscape using the
Sun JRE 1.1.8
Extra functionality is offered when Microsoft Office 97
or above is also installed.
software should work on other Java 1.1 virtual machines
that support JNI. i.e. earlier versions of the Sun JDK/JRE
and perhaps later versions of Microsoft jview.
let us know what works for you!
are currently working on a version for Linux, and are investigating
the feasibility of a Macintosh version.
I use the Scoot service, it asks me to register.
requires you to register in order to use its People Finder.
register, and the service will be available to you.
Royal Mail postcode system asks me to allow my browser to
accept cookies. What's this about?
are tokens that identify you to the web server. You can
change your browser preferences to accept cookies.
you are already configured to accept cookies or not, this
message always appears. It's a problem with the Royal Mail
service. Simply click search, and it should all work okay.
Royal Mail postcode service doesn't appear and I get an
error message instead.
could be because the service operates on a non-standard
port (8080) on the web server, and you are behind a firewall
that blocks access to it.
you think this might be the solution, ask your systems administrator
to open up the firewall to allow you to access this service.
always uses the same web browser window - I'd like it to
open a new window for every web search that I do.
your default web browser is Internet Explorer, try holding
down the SHIFT key when you start a search from onCue -
you should find that it starts the search in a new window.
Unfortunately, this does not work with Netscape.
was working with onCue when suddenly it disappeared and
a window talking about a JREW and some gobbledygook appeared.
When I clicked OK to get rid of it, an error message appeared.
This all sounds very nasty - what did I do wrong?
nothing! On certain system setups (usually earlier Windows
95) the Sun Java Runtime Environment (JRE) can crash. If
this happens to you, you've been unlucky - but if you send
us the details of your machine setup and exactly what you
were doing at the time, we'll pass on the details to Sun.
there isn't likely to be a lot that we can do to fix this.
However, it won't have hurt your machine in any way, and
you should just be able to restart onCue and carry on from
where you left off. In certain circumstances, we have found
that upgrading to Internet Explorer 4 can help. However,
as this sometimes brings its own complications we don't
recommend that you do it unless you were planning to anyway.
have Microsoft Office on my machine, but I don't get the
spell-checking or Excel services offered to me - why not?
are two possible reasons for this. 1. These services only
work with Microsoft Office 97 or above, so if you have an
older version you won't be able to use them. 2. With certain
earlier versions of Windows 95 our software sometimes can't
communicate with Office even if it is the right version.
is little you can do to rectify the first case - except
perhaps upgrade your version of Microsoft Office. We hope
to be able to support older versions of Office in future
releases. The second problem is sometimes solved by installing
Internet Explorer 4, which updates certain Windows files;
however, this can bring problems of its own.
copied the word 'C++' to the clipboard, but onCue didn't
suggest anything - why not?
tries to be clever about suggesting appropriate services,
but unfortunately in this case it doesn't recognise 'C++'
as a word.
copying 'C++ programming language' or something slightly
more descriptive to nudge onCue in the right direction.
There are likely to be other situations where onCue will
either not suggest services, or suggest inappropriate services
- in these situations please forgive onCue and try copying
some slightly different text to get the behaviour you're
was using the SumIt service to add up some numbers and it
got it very wrong - why?
the SumIt Qbit is not as intelligent as we would like it
to be - in particular it will add up every number that it
finds in a selection - including dates (which are usually
will be looking to correct this in future releases, but
in the meantime, as with any calculator, be aware that SumIt
may not have added up quite what you wanted it to.
when I choose a web service from onCue, does my web browser
window open but the results take a long time to appear or
don't appear at all?
web services that onCue directs you to are run by many other
companies, and as with any web site, thay are sometimes
unavailable or slow to use.
is not much that anyone can do about this - you could try
sending an email to the web service provider if you have
a lot of problems with a service. If all your web browsing
is slow you should contact the organisation that provides
you with access to the web (your Internet Service Provider
or ISP). If you do have persistent problems with any of
the services suggested by onCue, please email us at the
address below with details.
tooltips and menus seem to have fallen behind the main onCue
window - they're not much use there because they're mostly
is completely harmless, but it can happen on very rare occasions.
click on the onCue window, and it should correct itself.
If you can get this to happen repeatedly then please tell
us how you did it, and we should be able to fix it in future
like using onCue, but I keep forgetting to start it up -
can I get it to start automatically when I start to use
you can. See More ways to access onCue
to find out how.
really weird just happened. I was using onCue, and when
I started typing again a little window with the words
Clipboard Data appeared - what's that all about?
- you've stumbled across a secret feature! If you click
on the onCue window and start to type, the text will appear
in a window and automatically be copied to the clipboard
ready for onCue to suggest some actions. Once we'd implemented
this, we realised how useful it would be, and it will be
included as a proper feature in future releases. However,
at the moment it doesn't work 100% of the time, so if you
make use of this feature you may find it loses the odd character.
you want to get rid of the window, simply close it and paste
(or type) the text into the location it was originally meant
for. The window will never appear if you always click on
the window you want to type into before hitting a key.
hope you won't have any problems with onCue that aren't
covered here, but if you do please let us know about them
so we can fix them in future releases. Either send an email
with details of your machine and operating system and what
you were doing at the time the problem occurred. Or go to
community area of our website and leave us a message
there. In either case, please try to give us as much detail
as you can!